Customer Service Appraisal
Let our Customer Service Professional appraise your current practices and design a customer service program to meet your needs. Contact us to help you choose the approach that works best for your customer service practices.
Potential training topics include the following, plus many more.
- The Critical First Impression
- Listening/Communication Skills
- Customers Expectations
- Managing the Moment of Truth
- Managing Conflict
Industrial Mechanical Assessment
Georgia Northwestern Technical College will provide Industrial Maintenance assessments to be utilized in the employee selection process for the company. The test will indicate an individual’s knowledge and ability (including demonstration/identification applications) in the following areas:
- Basic mechanical principles
- Blueprint reading
Assessment length: 3-4 hours per area
Cost: Will vary depending on areas to be assessed and number of employees involved.
Safety Audit & Consultation
Safety Audit & Consultation – Will involve an initial walk through and resulting report to management. GNTC representative will continue involvement with the company Safety Committee as directed by plant Safety Engineer. Ergonomics audit and consultation services are also available.
Cost: $250 – Initial safety audit; $75 per hour for ongoing consultation
COMMERCIAL PEST CONTROL EXAMS (Floyd, Walker, and Whitfield/Murray Campuses)
Georgia Northwestern Technical College now offers the Pest Control Exams on the Floyd, Walker, and Whitfield/Murray County campuses. The exams will be proctored by Georgia Northwestern personnel. Anyone who applies domestic or commercial pesticides must receive certification. The Georgia Department of Agriculture has endorsed this exam. Individuals who wish to obtain a commercial applicator license must pass the general standards examination, as well as at least one major category examination with a score of 70%. The general standards exam is designed to test for general knowledge on the use of pesticides, while the category examinations are more specific to particular types of pesticide application. Persons interested in this exam can register on-line at https://gapestexam.com. Phone inquiries can be made to (706) 764-3591 or (706) 295-6957.
WorkKeys Job Profile
Hiring really comes down to a skill match. There is some risk in taking the easy way out—making the quick hire rather than the quality hire. With WorkKeys, you can make the quality hire more quickly.
- Uses a focus group process to gather job task and WorkKeys skill information from job incumbents
- Provides a report with a customized task list and skill levels related to specific work examples
What Makes Up a Job Profiling Process?
- Key Steps to Job Profiling
- Creation of an Initial Task List
- Task analysis
- Skill Analysis
The first step in the profiling process involves contacting the employer. The profiler will then obtain information about the job to be profiled, schedule the profiling session, explain resources and subject matter expert (SME) requirements, and schedule a tour of the incumbents’ workplace.
The time required to complete a profile depends on the complexity of the job, the number of skills profiled, and the availability of the subject matter experts (SME’s).
Contact us to help you choose the approach that works best for your HR practices and business needs.