GNTC Card Q & A
Q. What is a GNTC Card?
A. The GNTC Card is a more secure way for students to receive any financial aid funds left-over after expenses have been paid. Your financial aid refunds will be loaded onto your card each semester, so keep your card in a safe place. There will be a charge for lost cards.
Q. How can I get one?
A. Make sure we have your correct address on file in the Admissions office, then check your mail carefully. The card will be sent to new students around the second (2nd) week of classes each semester, and will come in a plain white envelope from SunTrust. *Please do not assume that the card is a credit card offer--Open the envelope. There will be a charge for destroyed cards.
Q. What does it cost?
A. There is no cost for your first card or for using your card at local businesses or at SunTrust ATMs. There is a $5.00 charge to replace lost cards and a $2.00 charge for using your card in non-SunTrust ATMs.
Q. What do I do when I get it?
A. Call the number on the card to activate it right away. Then keep your card in a safe place and do not share your PIN with anyone.
Q. When will funds be added to my card?
A. For students who have complete awards on their account on the first day of the semester, financial aid refunds will be issued on the 28th day of the term (around the 5th or 6th week of classes). Students who have awards placed on their account after the initial 28th day, will have refunds generated within 2 weeks of funds being applied to their account.
Q. How much money is on my card?
A. There is no money on your card when you receive it. Your financial aid refund will be loaded onto your card before mid-term. You can check your balance by calling 1-866-209-4909 or by visiting suntrust.com/GPR.
Q. How do I use my card?
A. You can use your GNTC Card for educational related expenses just like a debit card at local businesses, the GNTC bookstore, or anywhere that accepts VISA cards. You may also withdraw funds at SunTrust ATMs or at any SunTrust branch office.
Q. What do I do if my card is lost or stolen?
A. Call 1-866-209-4909.
Q. How do I activate my card?
A. Call the 1-800 number of the front of the card or visit suntrust.com/GPR.