At a Glance:

Advisors:
Floyd: Jan Hall
Jan Hall, Program Director & Instructor of Computer Support and Computer Information Systems
Office: J101
Phone: 706-295-6977
Email:
Campus: Floyd County Campus
Department: Computer Information Systems, Business Administrative Technologies

Credentials

M.S.C.I.T., Regis University; B.S., Covenant College; A.A., Floyd College; Diploma, Data Processing Technology, Coosa Valley Technical College


Gordon: Jan Hall
Jan Hall, Program Director & Instructor of Computer Support and Computer Information Systems
Office: J101
Phone: 706-295-6977
Email:
Campus: Floyd County Campus
Department: Computer Information Systems, Business Administrative Technologies

Credentials

M.S.C.I.T., Regis University; B.S., Covenant College; A.A., Floyd College; Diploma, Data Processing Technology, Coosa Valley Technical College


Polk: Janice Carney
Janice Carney, Program Director & Instructor of Computer Information Systems
Office: J104
Phone: 706-295-6978
Email:
Campus: Floyd County Campus, Gordon County Campus
Department: Computer Information Systems, Business Administrative Technologies

Credentials

M.S.C.I.T., Regis University; B.S., Georgia State University; A.S., Floyd College


Walker: Dwight Watt
Dwight Watt, Program Director & Instructor of CISCO & Computer Information Systems
Office: 5100
Phone: 706-764-3837
Email:
Campus: Walker County Campus
Department: Computer Information Systems, Business Administrative Technologies

Credentials

Ed.D., University of Georgia; M.B.A., Winthrop University; B.A., Winthrop University

Certification

CCP, MCSE, MCSA, CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA I-Net+, MOS, IC3, MCP+I, COI, MCDST, CCAI, MCT

Help Desk Specialist (HD41)

Offered at the Following Campuses

  • Polk County Campus
  • Gordon County Campus
  • Floyd County Campus
  • Walker County Campus

Program Overview

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Gainful Employment Information

Course Overview

Credit Hours
Required Courses (21 hours)
Introduces the fundamental concepts, terminology, and operations necessary to use computers. Emphasis is placed on basic functions and familiarity with computer use. Topics include an introduction to computer terminology, the Windows environment, Internet and email, word processing software, spreadsheet software, database software, and presentation software.
CIST
1001
4
Provides an overview of information systems, computers and technology. Topics include: Information Systems and Technology Terminology, Computer History, Data Representation, Data Storage Concepts, Fundamentals of Information Processing, Fundamentals of Information Security, Information Technology Ethics, Fundamentals of Hardware Operation, Fundamentals of Networking, Fundamentals of the Internet, Fundamentals of Software Design Concepts, Fundamentals of Software, (System and Application), System Development Methodology, Computer Number Systems conversion (Binary and Hexadecimal), Mobile computing.
This course serves to provide students with the knowledge of the fundamentals of computer technology, networking, and security along with the skills required to identify hardware, peripheral, networking, and security components with an introduction to the fundamentals of installing and maintaining computers. Students will develop the skills to identify the basic functionality of the operating system, perform basic troubleshooting techniques, utilize proper safety procedures, and effectively interact with customers and peers. This course is designed to help prepare students for the CompTIA A+ certification examination.
XXX
xxx
CIS Operating Systems Course
3
This course is designed to give an overview to Desktop Support Management.
XXX
xxx
CIS Elective
4
and one of the following (4 hours)
Introduces networking technologies and prepares students to take the CompTIA*s broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, including local area networks, wide area networks, protocols, topologies, transmission media, and security. Focuses on operating network management systems, and implementing the installation of networks. It reviews cabling, connection schemes, the fundamentals of the LAN and WAN technologies, TCP/IP configuration and troubleshooting, remote connectivity, and network maintenance and troubleshooting. Topics include: basic knowledge of networking technology, network media and topologies, network devices, network management, network tools and network security.
Prerequisite: Program admission. This course provides students with classroom and laboratory experience in current and emerging network technology. Topics include basic network concepts, basic network device configuration, network protocols and models, network access, Ethernet and access control, end to end communications, IPv4 and IPv6 addressing and subnetting, fundamental application services, security, and network performance.