At a Glance:

Floyd: Gina Stephens
Gina Stephens, Assistant Dean of Business, Program Director & Instructor of Business
Office: J140
Phone: 706-295-6513
Campus: Floyd County Campus
Department: Business Administrative Technologies

Polk: Barbara Pharr
Barbara Pharr, Instructor of Business Administrative Technology & Assistant Campus Manager for Polk County Campus
Office: A108
Phone: 706-378-1789
Campus: Polk County Campus
Department: Business Administrative Technologies

Walker: Susan Bowman
Susan Bowman, Health Information Technology Instructor
Office: 6112C
Phone: 706-764-3537
Campus: Walker County Campus
Department: Health Information Technology

Medical Front Office Assistant (MF21)

Offered at the Following Campuses

  • Walker County Campus
  • Polk County Campus
  • Floyd County Campus

Program Overview

The Medical Front Office Assistant Certificate is designed to provide the educational opportunities to individuals that will enable them to obtain the knowledge and skills necessary to secure an entry level position as a receptionist in a physician’s office, hospital, clinic, or other related areas. Technical courses apply to the degree or diploma program in office technology.

Note: Effective Summer Semester 2013, all required courses within the Medical Front Office Assistant Certificate program must be completed with a "C" or better in order to graduate from the program.

Course Overview

Credit Hours
Required Courses (20 hours)
Emphasizes the development and improvement of written and oral communication abilities. Topics include analysis of writing, applied grammar and writing skills, editing and proofreading skills, research skills, and oral communication skills.
Introduces the fundamental concepts, terminology, and operations necessary to use computers. Emphasis is placed on basic functions and familiarity with computer use. Topics include an introduction to computer terminology, the Windows environment, Internet and email, word processing software, spreadsheet software, database software, and presentation software.
Reinforces the touch system of keyboarding placing emphasis on correct techniques with adequate speed and accuracy and producing properly formatted business documents. Topics include: reinforcing correct keyboarding technique, building speed and accuracy, formatting business documents, language arts, proofreading, and work area management.
Emphasizes essential skills required for the medical office. Introduces the knowledge and skills of procedures for billing purposes. Introduces the basic concept of medical administrative assisting and its relationship to the other health fields. Emphasizes medical ethics, legal aspects of medicine, and the medical administrative assistant*s role as an agent of the physician. Provides the student with knowledge and the essentials of professional behavior. Topics include: introduction to medical administrative assisting, medical law, ethics, patient relations/human relations, physician-patient-assistant relationship, medical office in litigation, medical records management, scheduling appointments, pegboard or computerized accounting, health insurance, transcription of medical documents, and billing/collection.
Specific Occupational-Guided Electives (See Advisor)
and one of the following (2 hours)
Introduces the elements of medical terminology. Emphasis is placed on building familiarity with medical words through knowledge of roots, prefixes, and suffixes. Topics include: origins (roots, prefixes, and suffixes), word building, abbreviations and symbols, and terminology related to the human anatomy.
Introduces the basic spelling and pronunciation of medical terms, and the use of these terms as they relate to anatomy, treatment, surgery, and drugs. Topics include: word analysis, word elements, spelling, pronunciation, and semantics.